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This digitization was not trivial; it curated information in real-time, enabled quick access to data, and improved patient safety through better-informed care decisions. On the other hand, ERP systems transformed the way healthcare institutions could manage day-to-day operations.
With the interaction that I had with them back then, the relationships were very transactional. I have seen over time the evolution of relationshipmanagement and holistic patient care since then. For case management, why did you leave case management? I manage the workers’ complaints. What did I do?
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Relationship management 
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