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Collaborative Learning Is A Major Benefit Of Virtual Training

Integrity Solutions

In the past, getting top-level buy-in for virtual training was often an uphill battle. It wasn’t easy to convince leaders that training, particularly in soft skills areas like sales and service, could be conducted effectively without everyone being in the same room together. by Steve Schmidt.

Training 290
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Learning the Benefits of Virtual Training

Integrity Solutions

Last year, a healthcare client requested that we translate our flagship Integrity Selling program – traditionally an in person event – to a virtual program spaced out over multiple days. Benefits of Virtual Training. For clients, flexibility of delivery is a benefit of virtual training delivery. This client needed flexibility.

Training 234
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Is Your Sales Training Doing Any Good?

Integrity Solutions

For sales training to help all salespeople grow, we have to search for deeper reasons—the real reasons why people sell or fail to sell. Nearly every organization offers sales training in some form. The Problem With Sales Training. Yet, their training curriculum doesn’t align with those factors.

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Customer Service Training: Empowering A Service Mindset

Integrity Solutions

Their emphasis customer service training delivers end-to-end service excellence that is driving strong loyalty, competitive differentiation and direct revenue generation. WHAT TO LOOK FOR IN CUSTOMER SERVICE TRAINING PROGRAMS A customer service culture has to be built on more than just words.

Training 265
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One way to improve cybersecurity in healthcare: Provide training in smaller doses more frequently [Sponsored]

MedCity News

Executives from health systems and subject matter experts shared how they are contending with data security challenges, particularly training to change behavior and acquiring expertise in cybersecurity.

Training 273
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‘Garbage In Is Garbage Out’: Why Healthcare AI Models Can Only Be As Good As The Data They’re Trained On

MedCity News

When developing or deploying new algorithms, hospitals and healthcare AI developers must pay close attention to the quality of training datasets, as well as take active steps to mitigate biases, said Divya Pathak, chief data officer at NYC Health + Hospitals, during a recent panel.

Training 269
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Is Your Contact Center Training Missing These Things?

Integrity Solutions

This fact has been consistently reinforced by the contact center leaders, managers and supervisors we’ve polled at the two most recent Customer Contact Week (CCW) events. Time spent in contact center training learning new tools could be coming at the expense of strengthening their relationship-building skills.

Training 193