Integrity Solutions

AUGUST 3, 2018

By Bruce Wedderburn Over the past few years, contact centers have dramatically increased investments in emerging and disruptive technologies to help improve key efficiency metrics. Developments like AI, data analysis and other technologies are heralded for their ability to enhance contact center efficiency by, for example, automating routine tasks and routing callers to agents.

Management 108

Management Training Sales Competition 108

The Brooks Group

JULY 31, 2018

In order for the members of your sales team to be successful, they must know exactly what defines “success” in your organization. It’s critical for sales leaders to establish and communicate expectations with their sales reps early on, and enforce them on a continual basis. Setting Expectations - Start Early and Involve Your Team Members. You should begin setting expectations and introducing new hires to your company culture during the onboarding process (ideally in the employee’s first few days

Sales 56

Sales Sales process Sales Management Training 56

Integrity Solutions

AUGUST 3, 2018

The human touch is more critical than ever in a contact center environment that is being increasingly driven by technology. By Bruce Wedderburn Over the past few years, contact centers have dramatically increased investments in emerging and disruptive technologies to help improve key efficiency metrics. Developments like AI, data analysis and other technologies are heralded for their ability to enhance contact center efficiency by, for example, automating routine tasks and routing callers to

Management 100

Management Training Sales Competition 100

The Brooks Group

AUGUST 1, 2018

It comes every year, and still it always seems to sneak up on us: the National Sales Meeting. From creating the meeting agenda, booking the convention center, deciding on a meeting theme, and identifying a keynote speaker –there’s a lot to be done. But if you truly want your national sales meeting or sales kickoff meeting to be a success, you need a solid action plan.

Sales 45

Sales Training Sales conference CRM 45

Advertiser: ZoomInfo

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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