Integrity Solutions

FEBRUARY 15, 2019

The reality is, your contact center’s success still hinges on the quality of the conversations your agents have with your customers. By Bruce Wedderburn. The past few years have seen a dramatic increase in investments in AI, data analysis and other technologies designed to increase contact center efficiency. But in spite of all the technology that’s now available, the #1 factor contributing to whether or not your contact center achieves its objectives hasn’t changed.

Training 193

Training Interpersonal Skills Management 193

Authentic Influence Group

FEBRUARY 14, 2019

"We accept the love we think we deserve” [i] said Stephen Chbosky. When I was in high school, I had two friends. One, Sarah was absolutely gorgeous, the kind of girl that makes us all jealous. My other friend, Amanda, was not as attractive, although she was the life of the party. I noticed how she got all the attention from the boys. The gorgeous knock-out girl was often overlooked.

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130

CloserIQ

FEBRUARY 13, 2019

Bad sales hires are expensive. But even highly experienced sales leaders may be surprised to learn just how expensive these bad hires can be. It’s not just that the company has sunk salary into a salesperson who hasn’t worked out for the business. There’s also a host of other expenses—recruitment costs, lost productivity, potentially lost business, and more.

Sales 96

Sales Insurance Recruitment Training 96

The Brooks Group

FEBRUARY 15, 2019

High performing sales cultures are born from teams that operate like a well-oiled machine. If you want your sales team to perform at high levels, you must focus on improving team dynamics. . How well your group works together has a direct impact on how well your organization meets its goals. This post will outline the strategies you can take to strengthen the self-awareness of your team members, resolve conflicts, and enhance team cohesion—which will ultimately help improve team performance. .

Sales 70

Sales Competition Management Sales Management 70

Advertiser: ZoomInfo

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

Sales

CloserIQ

FEBRUARY 15, 2019

The CloserIQ Weekly Roundup features a list of the best content we’ve been reading recently. We’ve compiled some of our favorite reads to help you advance in your sales career and build top sales teams. Featured Article. Elements of a Typical Enterprise Sales Process. The enterprise sales process is a grind, rife with opportunities for a deal to fall through.

Sales process 56

Sales process Sales Competition Sales Management 56

The Brooks Group

FEBRUARY 12, 2019

Behind every successful sales team, is a sales leader who’s dedicated to ongoing training and sales force development. This year, be the leader who leads your salespeople to excellence by following these 6 secrets to outstanding sales success. 1. Track the Right KPIs and Data. Without clean data and the right KPIs in place, you won’t be able to identify sales blockers, motivate your team effectively, manage your reps’ time, or coach towards sales development.

Sales 45

Sales Training Management Prospecting 45