Active Listening and A Questioning Mindset: A Powerful Combination
Integrity Solutions
JULY 12, 2019
You won’t find out what customers value if you’re not listening and developing a questioning mindset that develops two-way conversations. By Brian Snader Whether you’re in a B2B industry or working directly with customers in a bank or other financial services, many businesses strive to understand what customers value. We know that building value for customers is how you ultimately earn their loyalty , but each customer is different.
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