January, 2019

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Thriving in open space as an introvert

Authentic Influence Group

Most of us cut our teeth in a business world where you at least had a cubicle wall between you and your co-worker. Picture it: you finally reach the point where you are about to get your own office, you’ve watched others get an office, you’ve pined for an office. You’ve picked out the wall color, the pictures, the plant you will put on your desk, and as you start to pack up your cubicle your boss calls you into her own office to tell you, “We are moving to open space!

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Seven Principles of Business Integrity

Integrity Solutions

Any company can put words on paper and talk about what their values are. But if people aren’t living business integrity in everything they do, it won’t matter what you say. “If you have integrity, nothing else matters. If you don’t have integrity, nothing else matters.” – Former Senator Alan K. Simpson. Integrity is important for businesses and individuals alike.

Ethics 104
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9 Bad Sales Habits Every Rep Should Avoid

CloserIQ

Succeeding in sales is all about developing the right habits. But not all habits are sales-generating. The industry has changed a lot in recent decades, moving towards a consultative approach. Now, some once-hallowed practices will actively hinder your ability to connect with prospective customers and close deals. If you’re still doing these things, you’re not offering real value to your customers: 1) Trying to sell to everyone.

Sales 102
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Top 10 CX and Journey Mapping Videos

Clarivate

We’ve recorded over 75 videos and webinars over the last three and a half years here at CustomersFirst Now. These videos are a valuable resource and have covered many interesting insights, trends, and best practices on Customer Experience, Journey Mapping, Employee Experience, Voice of the Customer, and Customer Success. Many of the videos are recordings of our consultants, or our CEO Kerri Nelson, or are a webinar where we had a customer as a special guest presenting their case.

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AI Strategies for Sales Managers: How to Cut Down on Tedious Admin Work

What if you could help your sellers stop wasting 72% of their day on non-selling activities and focus on bringing in revenue? Incorporating AI in your enablement workflows can help you cut down on busy work, get projects done faster, and let your team (and you!) focus on making a bigger impact. We put together this guide to show you how to use AI to cut time and costs for projects, including collateral creation, development of training videos, and automating tedious processes.

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7 Characteristics of a Good Sales Trainer

The Brooks Group

Sales training is essential to an organization's success, and it's a powerful tool for developing the full potential of every sales rep. Not all sales training programs are created equal, however, and the success of a program is due in large part to the individual delivering it. The Brooks Group’s training programs are led by expert sales trainers (aka facilitators) with real sales experience.

Sales 58
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Cancer, genomics and personalised medicine: Modelling the future of oncology

pharmaphorum

The prevalence of cancer is currently predicted to be higher than ever. Current statistics show 1 in 2 people in the UK and 1 in 2 men/1 in 3 women in the US will experience it at some stage in their lives. And yet the picture for patients is an improving one. The move towards immunotherapies heralds much promise and this is potentially just the beginning.

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The Edge That Will Help Sales Leaders Get Ahead

Integrity Solutions

The best sales leaders know that sales coaching is an investment of time that ultimately creates time on the back end. Firms that coach their salespeople effectively rack up 9% higher sales than the rest. What’s more, the ones that are ineffective at coaching fall 6% below the average when it comes to achieving sales objectives. That’s a 15% gap. And it’s a huge issue for many businesses today.

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6 Sales Tools Your Team Should Be Using

CloserIQ

As a manager, it’s your job to help sales representatives learn the ropes and achieve their full potential. One way to do that? Introduce them to the right sales tools. One LinkedIn study suggests that the performance of top sales representatives is correlated to the set of tools they use. 82% of top-performing sales reps say that tools are “critical” to their ability to close deals.

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CustomersFirst Now (CFN) Named as a Leader in Customer Journey Mapping For Second Year by Aragon Research

Clarivate

DENVER – Jan. 17, 2019 – PRLog — CustomersFirst Now, a Customer Experience (CX) and Journey Mapping company, has been recognized as a Leader for the second consecutive year in the Aragon Research Tech Spectrum for Customer Journey Mapping. “We are thrilled that our journey mapping software CFN Insight has been named a Leader again this year, especially in a growing field of new products,” says Kerri Nelson, CEO & President of CustomersFirst Now. “Ou

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CRM and Sales Success: Why They Go Hand in Hand

The Brooks Group

Strong customer relationships are at the center of most successful businesses. So it makes sense that in order to succeed and grow, your sales team must be using some sort of Customer Relationship Management system. Regardless of the software you choose, using a CRM platform will benefit you, your sales team, and your entire organization. Here are 5 ways CRM systems can improve overall sales success (and tips for maximizing them with your team.). 1.

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From Diagnosis to Delivery: How AI is Revolutionizing the Patient Experience

Speaker: Simran Kaur, Founder & CEO at Tattva Health Inc.

The healthcare landscape is being revolutionized by AI and cutting-edge digital technologies, reshaping how patients receive care and interact with providers. In this webinar led by Simran Kaur, we will explore how AI-driven solutions are enhancing patient communication, improving care quality, and empowering preventive and predictive medicine. You'll also learn how AI is streamlining healthcare processes, helping providers offer more efficient, personalized care and enabling faster, data-driven

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Metrics to meaning: demonstrating the value of medical communications

pharmaphorum

Medical affairs and publications teams are under increasing pressure to demonstrate effectively the success of the medical communications activities they undertake. Naturally, there are a huge number of metrics that could be used to measure and demonstrate medical communications value. The challenge is to identify, and track, those metrics that really matter, and ensure this information is interpreted effectively.

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11 Ways to Stand Out during a Sales Interview

CloserIQ

If you’ve been to a network event or perused LinkedIn lately, you know there is a glut of job seekers out there. And with so many people vying for sales jobs, it can be tough to make yourself stand out during your sales interview. Fortunately, you don’t have to do anything extreme. By taking the following steps, you can differentiate yourself as a standout sales professional who is ready to contribute. 1) Get a great professional photo for your LinkedIn profile.

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7 Things to Look for When Hiring Sales Reps with No Experience

CloserIQ

Hiring candidates for entry-level sales positions can feel like a perilous endeavor. Most candidates lack sales experience, and that tends to make hiring managers nervous. But while selecting inexperienced candidates may seem like a gamble, it’s not. Even if a candidate doesn’t have a sales record, there are still plenty of ways to evaluate his or her potential to sell.

Sales 92
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Top Boston Startups with Female Founders

CloserIQ

For job seekers, it’s worth paying attention to companies with women CEOs. There are many advantages to working at a company headed up by a woman. According to one study of 45,000 business leaders , women receive higher marks on average for leadership effectiveness. Researchers believe that this is in large part because women are more likely to ask for feedback from others and use that feedback to improve.

Sales 92
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Optimizing Clinical Supply Strategy: Navigating Challenges & Finding Your Ideal Model

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13 Things to Expect During the Enterprise Sales Interview Process

CloserIQ

The job market for enterprise sales professionals is tough, and you can expect a rigorous interview process. Here are thirteen things that are likely to happen during the interview—and how you can prepare for them. 1) Interviewers will examine your resume and LinkedIn profile. Once you get to the later stages of the interview process, hiring managers really will scrutinize your resume and LinkedIn profile.

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Weekly Roundup – Jan 11, 2019

CloserIQ

The CloserIQ Weekly Roundup features a list of the best content we’ve been reading recently. We’ve compiled some of our favorite reads to help you advance in your sales career and build top sales teams. Featured Article. 13 Things to Expect During the Enterprise Sales Interview Process. The job market for enterprise sales professionals is tough, and you can expect a rigorous interview process.

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Your Guide to Sales KPIs that Measure What Matters

The Brooks Group

You can’t improve something until you can measure it—that’s why tracking sales KPIs is an important task for effective sales leaders. Sales KPIs are your guide to staying focused on what matters most and improving your sales team’s performance. This post will cover what KPIs are, why they’re important, and which ones are the most critical to track. What Are Sales KPIs?

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12 Best Job Boards for Sales Roles

CloserIQ

Job boards are a great place to find out about job openings. But the truth is that some boards are more useful than others when it comes to sales jobs. To identify the best opportunities for your goals, peruse these job boards. 1) The Ladders. The Ladders is a job recruitment site specializing in executive-level positions. All 200,000+ jobs posted to the site offer $80,000 a year or more in compensation, with most in the six-figures range.

Sales 49
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How Machine Learning Drives Clinical Trial Efficiency

Clinical trial data management is increasingly challenging as studies grow in complexity. Quickly accessing and analyzing study data is vital for assessing trial progress and patient safety. In this paper, we explore real-time data access and analysis for proactive study management. We investigate using adverse event (AE) data to monitor safety and discuss a clinical analytics platform that supports collaboration and data review workflows.

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The Ultimate Guide to Asking Open-Ended Questions on Sales Calls

The Brooks Group

To truly uncover what your buyers want and need, your salespeople must be experts in asking open-ended questions. Asking open-ended sales questions—and making an intention to listen to the response thoughtfully—allows your reps to connect with prospects and customers and gather the information needed to recommend the best possible solution. In fact, an open-ended questioning process can lead buyers towards a decision much more effectively since they’ll be verbalizing exactly what they need in a

Sales 49
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Weekly Roundup – Jan 18, 2019

CloserIQ

The CloserIQ Weekly Roundup features a list of the best content we’ve been reading recently. We’ve compiled some of our favorite reads to help you advance in your sales career and build top sales teams. Featured Article. 11 Career Goals to Achieve in Your First Year as an SDR. Year one as an SDR is full of excitement and possibility—but it can also provoke anxiety.

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11 Career Goals to Achieve in Your First Year as an SDR

CloserIQ

Year One as an SDR is full of excitement and possibility—but it can also provoke anxiety. Unfortunately, there’s usually no how-to guide that tells new SDRs exactly what they should be doing during each stage of that first year. As a result, too many SDRs flail around and fail to achieve their potential. . Here’s a timeline of the most important goals you need to achieve during your first year as an SDR: First 100 days—.

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6 Tools that Entry Level Sales Reps Need

CloserIQ

As a manager, it’s your job to help sales representatives learn the ropes and achieve their full potential. One way to do that? Introduce them to the right tools. One LinkedIn study suggests that the performance of top sales representatives is correlated to the set of tools they use. 82% of top-performing sales reps say that tools are “critical” to their ability to close deals.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Weekly Roundup – Jan 4, 2019

CloserIQ

The CloserIQ Weekly Roundup features a list of the best content we’ve been reading recently. We’ve compiled some of our favorite reads to help you advance in your sales career and build top sales teams. Featured Article. 9 Bad Sales Habits Every Rep Should Avoid. Succeeding in sales is all about developing the right habits. But not all habits are sales-generating.

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6 Tech Tools that Entry Level Sales Reps Need

CloserIQ

As a manager, it’s your job to help sales representatives learn the ropes and achieve their full potential. One way to do that? Introduce them to the right tools. One LinkedIn study suggests that top sales representatives are more likely to use tools as part of their process. 82% of top-performing sales reps say that tools are “critical” to their ability to close deals, as opposed to 66% of all sales representatives.

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Weekly Roundup – Jan 25, 2019

CloserIQ

The CloserIQ Weekly Roundup features a list of the best content we’ve been reading recently. We’ve compiled some of our favorite reads to help you advance in your sales career and build top sales teams. Featured Article. 7 Things to Look for When Hiring Sales Reps with No Experience. Hiring candidates for entry-level sales positions can feel like a perilous endeavor.