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The reality is, your contact center’s success still hinges on the quality of the conversations your agents have with your customers. By Bruce Wedderburn. The past few years have seen a dramatic increase in investments in AI, data analysis and other technologies designed to increase contact center efficiency. But in spite of all the technology that’s now available, the #1 factor contributing to whether or not your contact center achieves its objectives hasn’t changed.
"We accept the love we think we deserve” [i] said Stephen Chbosky. When I was in high school, I had two friends. One, Sarah was absolutely gorgeous, the kind of girl that makes us all jealous. My other friend, Amanda, was not as attractive, although she was the life of the party. I noticed how she got all the attention from the boys. The gorgeous knock-out girl was often overlooked.
New Account Executives are coming to your company with more sales experience than SDRs. So it’s tempting to think that the onboarding process just isn’t that important. In fact, it is still critical for AEs’ long-term success. According to a study conducted by Click Boarding , new employees who go through a formal onboarding process are 58% more likely to remain with the organization for three years or more.
High performing sales cultures are born from teams that operate like a well-oiled machine. If you want your sales team to perform at high levels, you must focus on improving team dynamics. . How well your group works together has a direct impact on how well your organization meets its goals. This post will outline the strategies you can take to strengthen the self-awareness of your team members, resolve conflicts, and enhance team cohesion—which will ultimately help improve team performance. .
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Brexit uncertainty isn’t going away any time soon – but it’s important to remember that the UK government has already set out two plans for the future shape of the country’s healthcare industry: the second Life Sciences Sector Deal and the long-term plan for the NHS. With these two plans in place there are plenty of opportunities for the industry and the government to work together to keep the UK at the top of the international life sciences sector – and perhaps reach even greater heights.
Brexit uncertainty isn’t going away any time soon – but it’s important to remember that the UK government has already set out two plans for the future shape of the country’s healthcare industry: the second Life Sciences Sector Deal and the long-term plan for the NHS. With these two plans in place there are plenty of opportunities for the industry and the government to work together to keep the UK at the top of the international life sciences sector – and perhaps reach even greater heights.
Transitioning your sales culture to create greater transparency is no longer an option. By Donna Horrigan. While the Department of Labor’s (DOL) Fiduciary Rule is at best on life support, financial services organizations can’t ignore that the tides have shifted. Whether the expectations for greater transparency are coming from external regulations or their client base, even the most experienced advisors are now feeling the pressure of a rapidly changing financial services market.
Focus on these, and you’ll be able to build an engaged, high-performing team of financial advisors that will become your unstoppable competitive advantage. by Terri O’Halloran. You hire two, well-qualified advisors, give them training and expect that they’ll both be superstars. So you’re surprised then when one succeeds and the other fails miserably.
Bad sales hires are expensive. But even highly experienced sales leaders may be surprised to learn just how expensive these bad hires can be. It’s not just that the company has sunk salary into a salesperson who hasn’t worked out for the business. There’s also a host of other expenses—recruitment costs, lost productivity, potentially lost business, and more.
No pipeline, no quota attainment. Prospecting is a vital aspect of sales success. Interestingly, there’s a bold shift away from a fundamental aspect of B2B pipeline generation: Cold calling. It’s turned into a full-on, anti-cold calling trend, which is not the right move in our books. Inbound enterprise buyers are a rarity, and you end up pursuing them with outbound sales prospecting.
Today’s buyers expect more than generic outreach–they want relevant, personalized interactions that address their specific needs. For sales teams managing hundreds or thousands of prospects, however, delivering this level of personalization without automation is nearly impossible. The key is integrating AI in a way that enhances customer engagement rather than making it feel robotic.
Where a career in sales is concerned, on-the-job experience is only part of the equation. How attractive your resume is to recruiters is as much a matter of the certifications you hold as it is how long you’ve been in the field. With that in mind, here are a few of the most important in the industry – courses and programs you should almost always add to your repertoire.
The CloserIQ Weekly Roundup features a list of the best content we’ve been reading recently. We’ve compiled some of our favorite reads to help you advance in your sales career and build top sales teams. Featured Article. 8 Sales Strategies for AEs to Close More Deals. Now that you’re an Account Executive, crushing your quota is even more important. But you can’t just stick to the the same playbook and old sales strategies that worked for you when you were an SDR.
As a sales leader, helping your reps increase sales is likely high priority for you. One simple way to accomplish that is to coach your reps to ask better open-ended questions. Conversations created by open-ended sales questions build rapport, define needs, identify motivators, and uncover budget. They can also lead the prospect toward the purchasing decision.
Now that you’re an Account Executive, crushing your quota is even more important. But you can’t just stick to the the same playbook and old sales strategies that worked for you when you were an SDR. As an AE, you have new responsibilities and higher expectations. The tactics that helped you succeed in the SDR role can still be helpful. At the same time, you should develop a new toolbox that help you crush it as an AE.
What if you could help your sellers stop wasting 72% of their day on non-selling activities and focus on bringing in revenue? Incorporating AI in your enablement workflows can help you cut down on busy work, get projects done faster, and let your team (and you!) focus on making a bigger impact. We put together this guide to show you how to use AI to cut time and costs for projects, including collateral creation, development of training videos, and automating tedious processes.
The CloserIQ Weekly Roundup features a list of the best content we’ve been reading recently. We’ve compiled some of our favorite reads to help you advance in your sales career and build top sales teams. Featured Article. Elements of a Typical Enterprise Sales Process. The enterprise sales process is a grind, rife with opportunities for a deal to fall through.
The enterprise sales process is a grind, rife with opportunities for a deal to fall through. When the sales cycle is six months or more and requires sign-off from multiple stakeholders, getting to that final contract can seem tough. Yet it is possible to navigate enterprise sales successfully. Though every sales process is going to be unique, the key is to understand and follow these best practices for every stage in the process.
. Leadership effectiveness isn’t only about decisiveness, charisma, and ambition. According to Forbes , one of the top high-performance differentiators in leadership is one you probably don’t even think of as a leadership quality: Humility. More companies are taking humility into account in making hiring and promotion decisions, most notably for senior executives and frontline managers.
The CloserIQ Weekly Roundup features a list of the best content we’ve been reading recently. We’ve compiled some of our favorite reads to help you advance in your sales career and build top sales teams. Featured Article. How to Onboard New AEs. New Account Executives are coming to your company with more sales experience than SDRs. So it’s tempting to think that the onboarding process just isn’t that important.
Speaker: Simran Kaur, Founder & CEO at Tattva Health Inc.
The healthcare landscape is being revolutionized by AI and cutting-edge digital technologies, reshaping how patients receive care and interact with providers. In this webinar led by Simran Kaur, we will explore how AI-driven solutions are enhancing patient communication, improving care quality, and empowering preventive and predictive medicine. You'll also learn how AI is streamlining healthcare processes, helping providers offer more efficient, personalized care and enabling faster, data-driven
The CloserIQ Weekly Roundup features a list of the best content we’ve been reading recently. We’ve compiled some of our favorite reads to help you advance in your sales career and build top sales teams. Featured Article. 10 Sales Prospecting Techniques That Work like a Charm Today. Prospecting is a vital aspect of sales success. Interestingly, there’s a bold shift away from a fundamental aspect of B2B pipeline generation: Cold calling. .
Behind every successful sales team, is a sales leader who’s dedicated to ongoing training and sales force development. This year, be the leader who leads your salespeople to excellence by following these 6 secrets to outstanding sales success. 1. Track the Right KPIs and Data. Without clean data and the right KPIs in place, you won’t be able to identify sales blockers, motivate your team effectively, manage your reps’ time, or coach towards sales development.
The CloserIQ Weekly Roundup features a list of the best content we’ve been reading recently. We’ve compiled some of our favorite reads to help you advance in your sales career and build top sales teams. Featured Article. 6 Sales Tools Your Team Should Be Using. As a manager, it’s your job to help sales representatives learn the ropes and achieve their full potential.
The CloserIQ Weekly Roundup features a list of the best content we’ve been reading recently. We’ve compiled some of our favorite reads to help you advance in your sales career and build top sales teams. Featured Article. 6 Sales Tools Your Team Should Be Using. As a manager, it’s your job to help sales representatives learn the ropes and achieve their full potential.
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