This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
When call center and customer service teams are trained to recite from a script, they spend more time talking about products than listening for cues, asking the right questions and creating true customer engagement. Each year, Customer Contact Week (CCW) provides a good opportunity to get a pulse of the trends, possibilities and challenges of leading contact centers and customer experience organizations.
Warren Buffet famously said , “It is not necessary to do extraordinary things to get extraordinary results.”. At first glance, that quote might seem counterintuitive. . But think about it for a little and it starts to make sense. Outstanding wins in any field are almost always the result of lots of small and apparently unremarkable actions, repeated again and again. .
This guest post comes from Dan Tyre , Sales Director at HubSpot. Dan is skilled at inbound marketing, inbound sales, inbound service & building a culture of personal responsibility and achievement. His goal for the next 30 years is to do the most good in the universe. HubSpot is well known for its fun and light-hearted culture. We have beer on tap.
Late last year, CMS overhauled the Medicare Shared Savings Program, re-branding it as “Pathways to Success” and re-designed with a pre-determined path toward downside risk for Medicare ACOs. This spring, CMS followed by unveiling five new payment models with the most advanced opportunities for risk-sharing to date. After a long period of mostly talk, [.].
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Overview Join our live webinar taking place on Tuesday 23rd July at 16:00 BST / 11:00 EST / 08:00 PST. Customer journeys in pharma are changing, with important implications for the marketing supply chain. How can pharmaceutical marketers capitalise on this trend and free up budget to invest in additional marketing channels? Focus New developments in data and digital are changing traditional customer journeys and forcing pharmaceutical companies to evolve in order to keep up.
For pharma companies, an incentive can mean higher sales and a more motivated sales force. Typically decision makers take into consideration several metrics to calculate the compensation, like general sales against the target, product knowledge followed by the subjective judgment of sales managers, product mix and strike rate. However, revealing those metrics takes time as they undergo double visits, cluttered.
For pharma companies, an incentive can mean higher sales and a more motivated sales force. Typically decision makers take into consideration several metrics to calculate the compensation, like general sales against the target, product knowledge followed by the subjective judgment of sales managers, product mix and strike rate. However, revealing those metrics takes time as they undergo double visits, cluttered.
You won’t find out what customers value if you’re not listening and developing a questioning mindset that develops two-way conversations. By Brian Snader Whether you’re in a B2B industry or working directly with customers in a bank or other financial services, many businesses strive to understand what customers value. We know that building value for customers is how you ultimately earn their loyalty , but each customer is different.
Every sales professional has hundreds of prospects who either didn’t answer their calls or emails, told them to get lost, or actually started going through the process — but ultimately, didn’t convert but we need to re-engage those old leads to turn it around. . Most salespeople want to forget these folks, but that would be a mistake. Getting traffic and leads is the biggest pain of 63% of businesses , so anyone source you can take advantage of needs to be used.
At Clarify, precision analytics in healthcare means end users are getting precise insights at the exact time they need them to take an action or make a decision. In order to enable precision analytics, a few things are necessary: Access to vast amounts of clean, diverse, and comprehensive data A powerful machine learning engine capable of processing this data at scale Intuitive and easy to understand dashboards and reports that tell a clear story for the end user Using precision analytics, healt
Today’s buyers expect more than generic outreach–they want relevant, personalized interactions that address their specific needs. For sales teams managing hundreds or thousands of prospects, however, delivering this level of personalization without automation is nearly impossible. The key is integrating AI in a way that enhances customer engagement rather than making it feel robotic.
This guest post comes from Victoria Young. Victoria has over 10 years of experience in digital strategy for the launch of innovative experiences for global products in consumer technology, including uberPOOL and Facebook Live. She is currently working in Product Innovation at Netflix. Previously she has worked at HubSpot , Google, JWT Digitaria, and Disney in sales and marketing.
Managing and motivating your sales team activities is a crucial part of the success in any business. Sales representatives are the fuel that drives an organization, but the leaders have the ability to control the steering wheel for them to drive in the right direction when given the sufficient data and key metrics from the field activity. According to Vantage.
The greatest opportunity for moving the needle on customer loyalty—that critical factor for driving long-term growth and maintaining a competitive edge—isn’t going to be found in a piece of technology, or even a new product or feature. Companies tend to talk a great game about their focus on customer loyalty and great customer service, touting commitments to exceed expectations and go above and beyond for their customers.
Customer experience has been growing rapidly in the last few years because it is one of the most significant ways to differentiate your brand in this increasingly competitive market. Companies with great Customer Experience programs also achieve increased brand value, improved product development, increased acquisition and conversion rates, reduced customer churn, improved employee experience, and improved financial metrics.
What if you could help your sellers stop wasting 72% of their day on non-selling activities and focus on bringing in revenue? Incorporating AI in your enablement workflows can help you cut down on busy work, get projects done faster, and let your team (and you!) focus on making a bigger impact. We put together this guide to show you how to use AI to cut time and costs for projects, including collateral creation, development of training videos, and automating tedious processes.
Team selling is the art of bringing in the right people at the right time to make prospects feel more comfortable, validate claims, and provide everything the potential customer needs to make a good decision. Team selling is particularly effective in complex sales and key account management , where there are multiple decision makers and the perceived risk is high. .
Late last year, CMS overhauled the Medicare Shared Savings Program, re-branding it as “Pathways to Success” and re-designed with a pre-determined path toward downside risk for Medicare ACOs. This spring, CMS followed by unveiling five new payment models with the most advanced opportunities for risk-sharing to date. After a long period of mostly talk, these changes from CMS clearly demonstrate their commitment toward migrating Medicare ACOs as a whole into downside risk.
1. What is your position at Clarify and what do you do? As a Senior Data Analyst, I focus on the development, management, and delivery of Clarify’s data offerings. I work closely with many of our internal teams, diving into the nitty-gritty of our data assets to deliver insights. 2. What excites you most about Clarify? I’m most excited by Clarify’s commitment to creating positive change in the healthcare space.
1. What is your position at Clarify and what do you do? As a Senior Data Analyst, I focus on the development, management, and delivery of Clarify’s data offerings. I work closely with many of our internal teams, diving into the nitty-gritty of our data assets to deliver insights. 2. What excites you most [.].
Speaker: Simran Kaur, Founder & CEO at Tattva Health Inc.
The healthcare landscape is being revolutionized by AI and cutting-edge digital technologies, reshaping how patients receive care and interact with providers. In this webinar led by Simran Kaur, we will explore how AI-driven solutions are enhancing patient communication, improving care quality, and empowering preventive and predictive medicine. You'll also learn how AI is streamlining healthcare processes, helping providers offer more efficient, personalized care and enabling faster, data-driven
Social and behavioral determinants of health (SBDoH), while not new, have recently garnered increasing media attention as being critical to the improvement of healthcare quality and outcomes. It is widely understood that SBDoH are a primary driver of health and that changes in SBDoH often precede health deterioration, yet much of the industry remains focused [.].
So, you’ve taken on a role as the leader of an existing sales team. You’re feeling optimistic and ready for the challenge, but what are the best practices that will lead you to success? Whether you’ve been brought on board to turn around an underperforming sales team with a winning sales strategy, or it’s just a standard changing of the guard, this is your opportunity to make an impact.
Engaged salespeople are the difference between a high and low ROI on your sales training. Your But with attention spans at an all-time low, just what must be done to make participants focus during training? These 6 ideas based in best practice adult learning principles will help you earn and hold the attention of even the most phone-addicted or resistant salesperson. 1.
At Clarify, precision analytics in healthcare means end users are getting precise insights at the exact time they need them to take an action or make a decision. In order to enable precision analytics, a few things are necessary: Access to vast amounts of clean, diverse, and comprehensive data A powerful machine learning engine [.].
We organize all of the trending information in your field so you don't have to. Join 8,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
162 
Let's personalize your content