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Their emphasis customer service training delivers end-to-end service excellence that is driving strong loyalty, competitive differentiation and direct revenue generation. In industries like retail, for example, the past couple of years have raised the bar on customer service expectations.
Many products in this space have become commoditized because customers tend to focus on lowest price, not highest quality. Effective industrial sales training programs teach salespeople to close deals consistently in this competitive environment. They need to know the technical details about the products they sell. Not to worry.
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ProductKnowledge with Local Context Ensure your team can explain product features in a way that resonates with local customers, understanding both international brands and Asian-fit options popular in Malaysia. Success in Malaysian optical retail requires understanding and adapting to local market dynamics.
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